- COLLECTED INFORMATION
2.1 Browser log data. When visiting our website, certain log data is automatically recorded on our servers, such as your used browser type and version, your operating system, your IP address, referring/exit pages, the date and time of you accessing our web site and other information, which is used for operating our web site.
2.2 Cookies. Cookies are text files that are saved by your web browser. Cookies can be uniquely attributed to your browser and allow us to collect information about your usage of our website or to offer you various features.
2.3 Web analytics. When you visit our web site, we collect various information about your visit, such as the pages that you were looking at and for how long you remained on them. We are using Google Analytics, which is operated by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, to analyze and improve usage of our web site. Google is using Cookies for analyzing the usage of a web site. The gathered information is then sent to a a server owned by Google in the USA. Google is adhering to the “EU-US Privacy Shield” Agreement.
2.4 Information directly provided by you. When sending us a question or an inquiry for a carer service we receive your first name, last name, telephone number, email address and details of the service you are interested, such as date and location. We also receive any additional information you choose to send us, such as, for instance, your social media accounts. Your correspondence with us about your carer service and everything related to it, such as your contact data, the contacts of your family that will need the service, and also your personal preferences. This information helps us to accurately plan and prepare the perfect carer service.
- USAGE OF YOUR INFORMATION
We are mainly using your information for the following purposes:
3.1 Planning your housekeeping and/or care services. We are using the information directly provided by you to jointly plan an adequate service that suits your needs.
3.2 Introduce the professional carer to you. With the information directly provided by you allows us to identify the matching housekeeping or care services for your personal and familiar needs.
3.3 Ordering of services. We use the information to plan and coordinate the working hours, location and compatibility of the Housekeeper or care with you and your family. The professional carers that will be working for you only obtain the information directly provided by you that is required so that they can deliver their service.
3.4 Customer management and administration. We use the information collected about you to efficiently communicate with you, plan your housekeeping or care service and for general administrative activities, such as the management of user accounts or the issuing of bills.
3.5 Analytics. We use the information collected from broswer log data, your interaction during your visit of our web site and the information directly provided by you to improve our services and offerings. The collected information is processed in an anonymized manner.
- SHARING OF YOUR INFORMATION
We share your information with professionals that support us in delivering our services to you. These people only obtain the information directly provided by you that are required for them to deliver their services.
We may also share your information with companies that help us to manage, analyze and optimize our services. All companies gain access to your information in a way that allows to deliver our services in the best possible manner while ensuring that the secrecy of your information is adequately maintained.
- STORING YOUR INFORMATION
Your information is exclusively stored and processed in Switzerland, the European Union and the USA. Only with your explicit permission, your information is stored and processed outside of the forementioned countries or regions. As with regard to the USA, we aim to ensure that your information is stored and processed with companies that conform to the Privacy Shield agreement between the EU and the USA.
We use commercially reasonable safeguards to safely store and process your information and to allow you safe access to the latter. However, we can not guarantee that your information is never accessed, disclosed, altered or destroyed.
Please contribute to the safety of your information by choosing a secure password for your user account and by sharing the latter with no one.
- VIEWING, ALTERING OR DELETING YOUR INFORMATION
According to the General Data Protection Regulation you have the right for your information to be disclosed, altered, transferred or deleted. Send us an email to email@example.com to view, alter or delete all your information.
- DATA PROTECTION OFFER
Zurich, Switzerland. 12 April 2023